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IT Outsourcing
Professional support, maintenance and modernization of the company's IT infrastructure from a national provider
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Covers all over Ukraine
Full support 24/7
Free express infrastructure audit
WHO WE ARE
IT Smart Heads –
modern approach to service
Acceptance of applications
User-friendly ways: messengers, mail, custom software
24/7 service
24/7 Remote Support and Single Window Service
Feedback
Regular collection of user feedback: Employee rating, NPS
Quick start
Client-side IT support (team ready, processes configured)
Troubleshooting
Eliminating the source of problems, not dealing with the consequences
Support
Support Formats Flexibility: Partial, Full, Smarthands
4 STEPS
How it works
Request
You apply for the website in two clicks, we will call
Express audit
We carry out the audit and specification of the infrastructure
Contract
We sign the contract and the NDA
Launching
Your IT infrastructure is in safe hands
Order a consultation
Any questions left?
ABOUT US
A reliable partner, trusted
by hundreds of international and Ukrainian companies
IT Smart Heads is a part of Smart Solutions, a leading BPO outsourcing and HR management provider since 2009.
Quality by international standards.
Smart Solutions has been audited and certified to the international standard ISO 9001: 2015 "Quality Management Systems" and OHSAS 18001: 2010 "Occupational Health and Safety Management System", which guarantees consistently high quality IT outsourcing services.
2 international affiliates
250+ employees in the state
250 regular customers
15 regional offices
MAP OF UKRAINE
We work in all cities of Ukraine
FOR WHOM
Benefits for various roles in the company
For business
For users
For executives
Reduction of HR-expenses for recruitment, adaptation, training, vacations, health, business trips for employees of own IT department - Payroll and HR - on the side of IT outsourcer;

Flexibility of support formats: partial, fulltime, smarthands;

Implementation of best practices and solutions;

Signed by the NDA, and the level of service is regulated in the SLA.
Instant response to a user's request;

High speed of presence at the facility due to the availability of IT outsourcing specialists in all cities of the country;

Choosing a convenient channel of communication: messenger, mail, phone, web-form.
Reduction of HR-expenses for recruitment, adaptation, training, vacations, health, business trips for employees of own IT department - Payroll and HR - on the side of IT outsourcer;

Flexibility of support formats: partial, fulltime, smarthands;

Implementation of best practices and solutions;

Signed by the NDA, and the level of service is regulated in the SLA.
For business
For users
For executives
Special ITcare service for owners and top management of the company;

Release of CIO from routine processes, focus on company development strategies.
RATES
Package Deals
START UP
Remote office administration (Helpdesk)
Selection of software
Providing information security
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SMB
START UP +
Arrival at the client's office
Organization of workplaces
Maintenance of workstations and peripheral equipment
Maintenance of server infrastructure and storage systems
Maintenance of network infrastructure, telephony
Setting up a mail service
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CORP
SMB +
Regular arrival at the client's office
Maintenance of video surveillance systems
Support for multimedia and video equipment
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Consulting services related to the construction and maintenance of information systems
Business Process Optimization
Administration of company offices in Ukraine
Negotiations with information service providers
Leave a request for the package CORP
Leave a request for the package SMB
Leave a request for the package Start Up
PARTNERS
They trust us
Worked with us?
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We work to create value for our customers through the quality of the products and services we provide. We firmly believe that how we conduct our business is equally essential in our operations.

As a result, we strive to act responsibly with those who work for us, with those business partners who work with us, and in every community where we work.

We close current and operational issues throughout Ukraine, and, if necessary, to establish a more stable operation of the partner company, we first make recommendations and help build an efficient infrastructure.
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CONTACTS
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Address
Verhniy Val, 4V, of. 421,
Kyiv, Ukraine 04071
(nearest metro station "Contractova ploshcha")
Phones
Email